Knowledgebase

Setting Up an Email Account in Outlook (POP/IMAP/Exchange)

A step‑by‑step guide for adding POP, IMAP, or Exchange email accounts in Outlook, covering automatic and manual setups, required server details, and troubleshooting.

Managing Email Signatures in Outlook

Guide to creating, applying, and troubleshooting Outlook email signatures across desktop and web clients.

Troubleshooting Outlook Send/Receive Errors

A concise guide to diagnosing and fixing Outlook send/receive problems, covering connection checks, account settings, corrupted profiles, and when to seek help.

Backing Up and Restoring Outlook Data Files (.pst/.ost)

The article correctly covers Outlook PST/OST backup and restore but needs HTML cleanup, clearer guidance on OST handling, added internal links, and consistent formatting.

Organizing Emails with Rules and Alerts in Outlook

Guide to creating, managing, and troubleshooting Outlook email rules and desktop alerts.

Using Outlook Calendar and Scheduling Meetings

A clear, step‑by‑step guide to creating appointments, meetings and using Outlook’s Scheduling Assistant, with tips, best‑practice advice and troubleshooting.

Managing Contacts and Address Books in Outlook

A step‑by‑step guide for creating, importing, exporting, sharing, and managing Outlook contacts and address books, updated for current Outlook versions and best practice recommendations.

Troubleshooting Outlook Performance Issues

A concise guide to diagnosing and fixing slow or unresponsive Outlook performance.

Configuring Junk Email Settings in Outlook

Guide to configure Outlook junk email settings, manage safe and blocked lists, and troubleshoot common issues.

Archiving Old Emails in Outlook

Step‑by‑step guide for archiving Outlook emails using AutoArchive, manual PST export, or Exchange Online Archive, with best‑practice tips and troubleshooting.

Outlook not syncing emails

Outlook not syncing emails – step‑by‑step troubleshooting to restore normal mail flow.

OneDrive for Business sync issues

Provides step‑by‑step troubleshooting for OneDrive for Business sync failures, including status checks, client reset, folder selection, and common error resolutions.

File version history/recovery

Step‑by‑step guide to view and restore previous file versions and recover deleted files in OneDrive, SharePoint and Windows.

Document collaboration issues

Guides users through common OneDrive and SharePoint document collaboration problems and provides step‑by‑step fixes.

Excel/Word crashing

Step‑by‑step guide to diagnose and fix Excel or Word crashes, including safe mode, add‑in management, Office repair, updates, cache clearing, and recovery options.

OneDrive not syncing

A step‑by‑step guide to diagnose and resolve OneDrive sync failures, including status checks, sign‑in verification, client reset, storage, file‑size/path limits, network, and repair procedures.

Cannot access SharePoint site

Step‑by‑step guide to resolve SharePoint site access issues, covering URL verification, connection checks, browser fixes, permissions, and OneDrive sync options.

OneDrive file missing

Provides step‑by‑step guidance to locate, restore, or recover missing OneDrive files, covering search, recent items, recycle bin, local folder checks, sync issues, version history and escalation procedures.

Outlook rules not working

The article correctly covers basic Outlook rule troubleshooting but suffers from malformed HTML, inconsistent formatting, and lacks key details on client‑ vs server‑side rules, rule size limits, and backup procedures.

How to convert to PDF in Office

Step‑by‑step guide to convert Word, Excel, PowerPoint and Outlook items to PDF, covering multiple methods, tips, and troubleshooting.

Shared mailbox not showing

Step‑by‑step guide for adding and troubleshooting a shared mailbox in Outlook, Outlook on the web and mobile, with clear headings, correct UI instructions and common issue resolutions.

SharePoint access problems

Guide to diagnose and resolve common SharePoint access issues, covering sign‑in verification, URL checks, service health, browser/device troubleshooting, permission levels, and next‑step actions.

Mobile app not syncing

Guide to troubleshoot Outlook and built‑in mail app sync issues on iOS and Android devices.

File sharing permission issues

Guide to diagnosing and fixing OneDrive, SharePoint and Teams file‑sharing permission problems.

Office apps activation issues

Provides targeted steps to resolve Office app activation problems, including licence verification, Microsoft account sign‑in, and use of the Office Activation Troubleshooter.

Email not sending or receiving

Step-by-step troubleshooting guide for resolving email sending and receiving issues across Outlook desktop, webmail (Gmail, Outlook.com, Yahoo), and general connectivity problems, with escalation guidance for persistent issues.

Email signature not updating

Provides targeted, step‑by‑step guidance to resolve email signature update issues in Outlook, OWA and mobile clients.

Setting up business email signature

Step‑by‑step guide to creating and managing a professional Outlook email signature, including formatting tips, HTML options, OWA setup, and troubleshooting.

Setting up business email on mobile

A step‑by‑step guide for configuring corporate email on iOS and Android devices, including Outlook app, native mail apps, manual server settings, security/MDM requirements, and troubleshooting.

Meeting camera/microphone not working

Step‑by‑step guide to fix camera or microphone problems in Teams, Zoom and meeting rooms, covering permissions, device selection, hardware checks, driver updates, app restarts and system restarts.

How to add email to Outlook

Step‑by‑step guide to add a Microsoft 365 email account to Outlook desktop (Windows/Mac) or Outlook on the web, with troubleshooting tips.

Teams not loading/crashing

Provides step‑by‑step fixes for Teams that won’t load or keeps crashing, covering cache clearing, reinstall, updates, and common settings.

Email delivery failed (NDR)

The article correctly covers NDRs but needs major HTML fixes, expanded technical guidance (SPF/DKIM, blocklists, permanent vs temporary NDRs), proper heading structure, Australian spelling, and internal links to related email topics.

How to set up out-of-office reply

Step‑by‑step guide for configuring out‑of‑office automatic replies in Outlook desktop, Outlook on the web, and the mobile app, including Teams status integration and troubleshooting.

Teams meetings not joining

Quick guide to resolve common Teams meeting join problems.

How to create Teams channel

Guide to creating and managing Microsoft Teams channels on desktop, web, and mobile, with best‑practice tips and troubleshooting.

Copilot not responding

Provides comprehensive steps to resolve Copilot not responding, including licensing checks, internet and service status verification, browser and Office app troubleshooting, and adds missing Teams‑specific guidance.

Teams meeting recording not working

Provides clear, Australian‑English guidance on why Teams meeting recordings may fail, how to verify permissions, storage locations, admin policy settings, and next‑step troubleshooting.

Email delivery delays

Guidance on diagnosing and resolving delayed email delivery in Microsoft 365, covering quick user checks, common causes, admin tools, and prevention tips.

Teams status showing Away

Teams shows Away when inactive; adjust presence settings, keep the app running, and modify power options to stay Available.

Teams notifications not working

Provides step‑by‑step checks and fixes for Teams desktop, mobile, and channel notifications, but needs HTML cleanup, proper tables, and additional troubleshooting details.

Deleted email recovery

Step‑by‑step guide for users and admins to recover deleted emails in Outlook/Exchange, covering the Recover Deleted Items folder, Recoverable Items, retention policies, and admin restore options.

How to connect to Wi-Fi

The article requires immediate HTML fixes to resolve malformed paragraph-wrapped headings, and needs content expansion to include macOS instructions, security warnings for public networks, and internal links to related MSP support resources.

Troubleshooting slow internet speeds

A step‑by‑step guide to diagnose and fix slow internet speeds, covering speed testing, router restarts, bandwidth checks, Wi‑Fi signal, driver updates, channel changes, and when to contact the ISP.

Recovering forgotten Wi-Fi password

Guide to retrieve or reset a forgotten Wi‑Fi password with safe, step‑by‑step methods.

Connecting smart home devices

A clear, step‑by‑step guide to set up and troubleshoot smart home devices on a home Wi‑Fi network, with Australian‑specific tips and links to related support articles.

Troubleshooting network connectivity

A step‑by‑step guide for diagnosing and fixing Windows network connectivity issues, including quick checks, detailed troubleshooting, and when to contact your ISP.

How to restart router/modem

Guide to safely power‑cycle your router or modem, with clear steps, Australian‑specific tips and troubleshooting.

VPN connection issues

Provides clear, correctly formatted steps and safety warnings for troubleshooting VPN connection failures, with added internal links to related resources.

Cannot access shared network drives

Step‑by‑step guide to diagnose and restore access to shared network drives, covering VPN status, drive mapping, network checks, permissions, SMB settings and server availability.

Printer not showing on network

Provides step‑by‑step troubleshooting for network printers, but needs HTML cleanup, Windows version clarification, additional network‑security checks, and internal links to related KB articles.

Remote desktop connection issues

This article provides step‑by‑step troubleshooting for Remote Desktop connection problems, but needs corrected HTML, proper formatting, additional technical details, and internal links.

Connecting to company VPN from home

Step‑by‑step guide for securely connecting, verifying, and troubleshooting a company VPN from a home workstation.

Connecting to company network remotely

Guide to securely connect to the company network remotely via VPN, Remote Desktop, or cloud services, with setup steps, best‑practice tips, and troubleshooting.

How to Perform a Clean Installation of Windows 11

Step‑by‑step guide to performing a clean installation of Windows 11, covering prerequisites, media creation, installation, and post‑install configuration.

Managing User Accounts in Windows 11

This article guides users through creating, converting, and managing local and Microsoft accounts in Windows 11, including sign‑in options and basic troubleshooting.

Troubleshooting Network Connectivity in Windows 11

A concise guide to diagnosing and fixing Windows 11 network connectivity issues.

Optimizing Windows 11 Performance

The article is relevant but needs updated Windows 11 UI references, additional optimisation steps, Australian spelling, proper HTML code tags, and internal links to related KB articles.

Windows 11 Security Best Practices

A concise guide outlining essential Windows 11 security settings, best‑practice habits and basic troubleshooting for Australian users.

Using Virtual Desktops in Windows 11

A clear, step‑by‑step guide on using Windows 11 Virtual Desktops, including creation, navigation, renaming, moving windows, settings, and troubleshooting.

Customizing the Windows 11 Start Menu and Taskbar

Guide to customise Windows 11 Start menu and taskbar, covering pinning apps, layout options, taskbar alignment, icon visibility and basic troubleshooting.

Troubleshooting Windows 11 Update Issues

A comprehensive guide to diagnosing and fixing Windows 11 update failures, with clear, correctly formatted steps and internal references.

How to update Windows

A step-by-step guide for Windows 11 users on how to check for, install, and manage Windows updates, including troubleshooting tips for common update issues and best practices to keep your PC secure and running smoothly.

Understanding and Using Windows 11 Snap Layouts and Groups

A clear guide on using Windows 11 Snap Layouts and Snap Groups, covering requirements, multiple snap methods, resizing, group management, tips, and troubleshooting.

How to take a screenshot

A concise guide to taking, locating, editing, and troubleshooting screenshots in Windows 11, with clear steps, tips, and internal links to related support articles.

Password reset (Windows login)

A guide for 220.com.au clients on resetting a Windows login password, covering known-password changes, Microsoft account recovery, PIN/Windows Hello alternatives, and escalation to IT support for domain-joined or BitLocker-protected machines.

Antivirus alerts - what to do

A clear guide on interpreting Windows Security alerts, the correct response steps, scanning options, and when to seek professional assistance.

Two-factor authentication problems

Guides users through troubleshooting common 2FA issues, adds missing security warnings, and recommends proper HTML structure and internal navigation.

Cannot login with domain credentials

Guide to troubleshoot and resolve domain credential login failures, covering username format, password issues, account lockout, network/VPN connectivity, and domain‑join problems.

How to encrypt USB drive

The article correctly covers USB encryption but needs HTML cleanup, accurate Windows encryption details, clearer step formatting, and internal links to related KB topics.

Suspected phishing email - reporting

Provides clear steps to recognise phishing emails and safely report them to IT, including how to use Outlook's reporting tools and what to do after a click.

Setting up business-grade antivirus

Guide to verify, enable, update, and install business‑grade antivirus on Windows devices.

Cannot login to company portal

The article is on‑topic but suffers from malformed HTML, outdated Edge compatibility instructions, missing MFA/lockout guidance, duplicate steps, and lacks internal KB links.

Password expired - how to reset

Guide users through resetting an expired Microsoft 365 password, covering self‑service options, password policy, post‑reset device updates, and escalation steps.

Printer not printing / offline

Fix malformed HTML tags, correct outdated Windows troubleshooter navigation paths, and add missing network and print spooler troubleshooting steps for a more comprehensive guide.

Sound not working

A step-by-step Windows 11 troubleshooting guide for resolving sound/audio issues, covering quick checks, software fixes (settings, troubleshooters, drivers, services), and hardware diagnostics, with escalation guidance to IT support when needed.

Screen brightness adjustment

A Windows 11 guide explaining how to adjust screen brightness using keyboard shortcuts, Quick Settings, the Settings app, and Night Light, with additional methods for external monitors and troubleshooting tips for common brightness issues.

Keyboard or mouse not responding

Step-by-step troubleshooting guide for unresponsive keyboards and mice in Windows 11, covering connection checks, Device Manager driver updates, Bluetooth re-pairing, and hardware diagnostics, with escalation guidance to 220 support when self-service steps fail.

How to connect Bluetooth devices

Step‑by‑step guide to pairing Bluetooth devices on Windows 11, covering quick steps, detailed instructions, and troubleshooting.

Monitor/display not showing

This article provides step‑by‑step troubleshooting for a monitor or display that isn’t showing on Windows 11, covering power, connections, input source, display settings, driver updates and when to request support.

Meeting room equipment not working

Provides step‑by‑step troubleshooting for meeting‑room displays, audio, and video equipment, but needs HTML fixes, added internal links, and extra guidance for display settings, macOS, and audio output selection.

Computer running slow

This article provides steps to troubleshoot a slow computer but requires significant HTML fixes, critical safety warnings for Task Manager, and recategorization away from 'Startup/Boot Issues'.

Browser not loading pages

A step-by-step troubleshooting guide for 220.com.au clients whose browser won't load web pages, covering quick checks, cache clearing, private browsing, network settings, router restart, and DNS flushing, with escalation guidance for persistent issues.

Applications freezing or crashing

Step‑by‑step guide for troubleshooting frozen or crashing Windows applications, covering quick fixes, task‑manager methods, updates, repairs, reinstalls, Windows updates, malware scans and when to seek support.

Blue screen of death (BSOD) - restart steps

Provides clear, step‑by‑step BSOD troubleshooting, adds safe‑mode, system file checks, and links to Windows update guidance.

How to clear browser cache/cookies

The article needs HTML cleanup, correct categorisation, accurate browser steps, warnings about sign‑outs, and internal links to related troubleshooting topics.

How to identify and stop background processes that slow down your PC

Learn how to use Task Manager and built‑in Windows tools to find and disable resource‑heavy background apps that are causing your computer to run slowly.

How to diagnose and reduce high CPU usage on Windows 10/11

Identify processes and services consuming excessive CPU, adjust settings, and apply fixes to improve Windows performance.

How to fix Windows startup problems when your PC won't boot properly

Use Windows Safe Mode and built-in startup repair tools to diagnose and resolve boot issues preventing your computer from starting correctly.

Calendar invite not showing

Provides step‑by‑step troubleshooting for missing Outlook calendar invites, covering view settings, acceptance, junk filtering, permissions, profile repair, sync, cache clearing, and additional checks.

Setting up shared calendars

Comprehensive guide for sharing, opening, and managing Outlook calendars, including permissions, overlay view, and basic troubleshooting.

Shared calendar not syncing

Provides clear, step‑by‑step troubleshooting for shared Outlook calendar sync problems, covering permissions, adding/removing calendars, and Outlook cache/profile fixes.

How to share a calendar

Guide to sharing Outlook calendars across desktop, web, and mobile with clear steps, permission details, and troubleshooting.

How to fix timezone discrepancies in calendar invites for Outlook and Google Calendar

Learn step‑by‑step how to correct timezone settings and prevent mismatched meeting times when sending calendar invites between Outlook and Google Calendar.

How to fix calendar sync failures after changing your Microsoft 365 password

Step‑by‑step guide to restore Outlook and Google Calendar synchronization when password updates break the connection.

How to set up and manage meeting room mailboxes in Microsoft 365

Step‑by‑step guide to create, configure, and troubleshoot meeting room mailboxes so you can book conference rooms without double‑booking or sync errors.

How to set up and manage delegate access for your calendar in Microsoft Outlook

Grant edit or view-only permissions to an assistant or colleague so they can manage your calendar appointments and meeting requests on your behalf in Microsoft Outlook.

How to backup photos to external drive

A step-by-step guide for Windows users on how to manually back up photos from common locations (OneDrive, Pictures folder) to an external USB drive, including connection, copying, verification, and best-practice tips for safe ejection and maintaining multiple backup copies.

Setting up automatic backups

Comprehensive guide to configuring OneDrive, File History, system image and manual backups with correct steps, warnings and best‑practice recommendations.

Transferring files between computers

Guide to safely transfer files between Windows PCs using USB drives, cloud services, network sharing, and other methods, with up‑to‑date steps, warnings, and related KB links.

Setting up cloud storage

Guide to setting up and using popular cloud storage services, with step‑by‑step instructions, sync tips, security recommendations, and links to related troubleshooting articles.

How to recover lost files from a corrupted external backup drive

Step-by-step guide to retrieve files from a damaged external backup using Windows tools and third‑party recovery software.

How to configure scheduled backups to a Network Attached Storage (NAS) device

Step-by-step guide to set up automatic, secure backups of your PCs and servers to a NAS, ensuring data protection for small businesses and home offices.

How to encrypt and password‑protect external backup drives on Windows

Learn step‑by‑step how to enable BitLocker encryption and set a strong password to secure your external backup drives, protecting your business data from theft or loss.

Setting up parental controls

Step‑by‑step guide for setting up Windows 11 Family Safety parental controls, covering child account creation, screen‑time and content limits, and mobile app management.

How to install approved software

Guide to safely install approved software via the Company Portal, approved sources, or IT support, with best‑practice tips and troubleshooting.

How to manage software licenses and avoid compliance issues

Learn step-by-step how to track, organize, and maintain software licenses to ensure legal compliance and avoid costly penalties for small businesses and home offices.

How to protect your PC with built-in Windows security features

Learn to enable and configure Windows Defender, firewall, and SmartScreen to keep your small business or home office computer safe from malware and online threats.

How to configure Storage Sense in Windows 11 to automatically free up disk space

Learn step‑by‑step how to enable and customize Storage Sense so Windows 11 automatically deletes temporary files and manages unused content, keeping your PC running smoothly.

How to configure Windows 11 to pause and schedule automatic updates

Learn how to pause, schedule, and manage Windows 11 updates to prevent unexpected restarts and maintain system stability.

How to enable two-factor authentication (2FA) for Microsoft 365 accounts

Learn step‑by‑step how to set up two‑factor authentication for Microsoft 365 to secure your business email and data.

How to check your internet speed and diagnose slow connectivity issues

Use free online speed test tools and basic Windows troubleshooting steps to identify whether slow internet is caused by your connection, hardware, or a specific device.

How to map a network drive on macOS to access shared office files

Connect your Mac to a shared network drive or NAS so you can access office files and folders directly from Finder.

How to map a network drive on macOS to access shared office files

Connect to a Windows or NAS shared network drive on your Mac so it automatically remounts and stays accessible in Finder.

How to map a network drive on macOS to access shared office files

Connect your Mac to a network shared drive or NAS device so you can access shared office files directly from Finder.

How to fix a Mac that won't connect to a Wi-Fi network

Troubleshoot and resolve Wi-Fi connectivity issues on your Mac by checking network settings, resetting network configurations, and diagnosing common hardware problems.

How to fix Mac Wi-Fi that keeps dropping or won't connect

Troubleshoot and resolve persistent Wi-Fi connectivity issues on your Mac by resetting network settings, updating drivers, and clearing preferred networks.

How to fix a Mac that won't connect to office Wi-Fi after a password change

Clear saved network credentials and re-establish a stable Wi-Fi connection on your Mac after your office router password has been updated.

How to resolve Outlook for Mac search not returning results

Rebuild the Outlook search index and reset Spotlight preferences to fix missing or incomplete email search results on macOS.

How to reset the Safari browser on macOS

Clear caches, remove extensions, and reset Safari to its default settings to fix browsing issues, slow performance, or unwanted changes on your Mac.

How to reset the Mac login password when you've forgotten it

Walk through the steps to safely reset a forgotten Mac user or admin password using Apple's built-in recovery tools without losing your data.

Setting up a new Mac from a Time Machine backup – preserving OneDrive data

This article contains critical technical inaccuracies regarding how Time Machine interacts with OneDrive Files On-Demand, uses outdated macOS terminology, and contains broken internal links.

How to reset your Mac login password using your Apple ID

Walk through using your Apple ID (iCloud) to reset a forgotten Mac login password and regain access to your account.

How to enable and use macOS Recovery Mode to repair your Mac

Boot into macOS Recovery Mode to reinstall the operating system, restore from a Time Machine backup, or repair your startup disk when your Mac won't boot normally.

How to enable FileVault disk encryption on your Mac

Turn on FileVault to encrypt your Mac's startup disk and protect your business data from unauthorised access if your device is lost or stolen.

How to reset the macOS Keychain password when your login keychain is locked

Resolve persistent Keychain login prompts by resetting your default keychain to sync it with your current Mac login password.

How to fix Mac Mail app not syncing or receiving new emails

Troubleshoot and resolve common Apple Mail sync issues by rebuilding mailboxes, verifying connection settings, and clearing cached data to restore email flow.

How to clear Safari cache, history, and cookies on your Mac

Step-by-step instructions to clear Safari's browsing data to resolve loading issues, free up storage, and fix website problems on macOS.