Summary

This guide helps you troubleshoot and resolve: Teams notifications not working. Follow the steps below to fix the issue.

Common Causes

Overview

If you’re missing Teams messages because notifications aren’t appearing, follow these steps to fix notification settings.

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Quick checks

1. Check your status

If your status is Do Not Disturb or Busy, notifications may be suppressed.

1. Click your profile picture → select Available.

2. Check Windows Focus Assist

1. Open the notification centre (bottom‑right of the screen).
2. Check if Focus Assist is on.
3. If it is, turn it off or set it to “Alarms only”.

3. Check Teams settings

1. In Teams, click your profile → Settings.
2. Select Notifications.
3. Ensure notifications are enabled.

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Fix desktop notifications

Enable desktop notifications

1. In Teams, click your profile → Settings.
2. Go to Notifications → Desktop notifications.
3. Select All messages or at least Mentions and direct messages.
4. Make sure Show message preview is on.

Fix missing notifications

1. Close Teams completely (right‑click the Teams icon in the taskbar → Quit).
2. Reopen Teams.
3. Check if notifications appear.

Check Windows notification settings

1. Open Settings → System → Notifications.
2. Find Microsoft Teams in the list.
3. Enable notifications and banners.

Clear Teams cache (Windows)

1. Close Teams.
2. Open File Explorer and navigate to %appdata%\Microsoft\Teams.
3. Delete the contents of the Cache, blob_storage, databases, GPUCache, IndexedDB, and Local Storage folders.
4. Restart Teams.

Check OS notification permissions (macOS, iOS, Android)

Make sure the operating system allows Teams to show notifications.

• macOS: System Settings → Notifications → Microsoft Teams → enable.
• iOS/Android: Settings app → Apps → Microsoft Teams → Notifications → enable.

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Fix mobile notifications

Check mobile quiet hours / Do Not Disturb

Ensure quiet hours or Do Not Disturb are not silencing Teams push notifications.

• iOS: Settings → Focus → Do Not Disturb.
• Android: Settings → Sound → Do Not Disturb.
• Teams app: Settings → Notifications → make sure “Quiet hours” are disabled.

Teams mobile app

1. Open the Teams app.
2. Go to Settings → Notifications.
3. Turn notifications ON.
4. Verify “Send to mobile” is enabled for important chats.

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Channel vs. chat notifications

Chat messages

• You are notified for direct messages and group chats.
• Ensure you are not muted (right‑click the conversation → Unmute).

Channel messages

• You need to Follow a channel to receive notifications.
• Go to the channel → click … → Follow this channel.
• For creating a new channel, refer to How to create Teams channel.

@Mentions

• You should always be notified when someone @mentions you.
• Check: Settings → Notifications → @Mentions.

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Troubleshooting by issue

Issue	Solution
No notification sounds	Check Windows sound settings and Teams notification sounds.
Notifications only when app is open	Ensure Teams is running in the background (even minimised).
Missing only channel notifications	Follow the channel (see above).
Only some notifications are missing	Check your priority and filter settings in Teams.
Notifications delayed	Check network connection and consider clearing the Teams cache.

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Best practice settings

• Desktop: All messages (for active conversations).
• Mobile: Only @Mentions and direct messages (to save battery).
• Channels: Turn off for large channels, follow for important ones.
• Email: Turn off (in‑app notifications are sufficient).
• Keep Windows up to date – see How to update Windows.

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Still not getting notifications?

Check Teams is not muted

• Look for the speaker icon in the bottom‑left of the Teams window.
• If it is slashed, click to unmute.

Reinstall Teams (last resort)

1. Uninstall Microsoft Teams.
2. Download the latest installer from teams.microsoft.com.
3. Install Teams.

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Need more help?

Open a ticket with IT support and include:

• Whether desktop or mobile notifications are affected.
• Your Windows or macOS version.
• The notification settings you currently have.

Open a Ticket

Still Having Issues?