Privacy Policy

1. Introduction

220 Internet Services is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

To provide our IT services, we may collect the following types of information:

• Contact Details: Names, addresses, email addresses, and phone numbers.
• Technical Data: IP addresses, system specifications, and login credentials required to manage your IT infrastructure.
• Usage Data: Information on how you use our website and services (e.g., support ticket history).

3. How We Use Your Information

We use your information for the primary purpose of providing Managed IT Services, including:

• Troubleshooting computer and network issues.
• Setting up user accounts (e.g., Microsoft 365).
• Billing and account management.
• Communicating with you regarding service updates or security alerts.

4. Disclosure to Third Parties

We do not sell your data. However, we may share necessary information with trusted third-party vendors to provide specific services (e.g., Microsoft for email licensing, or domain registrars). These third parties are only provided with the information necessary to perform their specific function.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes using firewalls, encryption, and secure password management systems. However, no data transmission over the internet can be guaranteed as totally secure.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. Please contact us via the details on our website to make such a request.

7. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.