Home Knowledgebase KB-095

Setting up parental controls

Summary

This guide helps you troubleshoot and resolve: Setting up parental controls. Follow the steps below to fix the issue.

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Common Causes

Windows 11 Family Safety Features

Microsoft Family Safety lets you monitor and limit screen time, web browsing, and app usage for children.

How to Set Up Family Safety

Step 1: Create a Child Account (or use existing)

  1. Press Win + I > Accounts > Family & other users
  2. Click Add account for a family member
  3. If the child is under 13, parental consent is required.
  4. Ensure the child has a Microsoft account and is signed in on their device.

Step 2: Set Up Family Safety

  1. Visit Microsoft Family Safety website.
  2. Sign in with your Microsoft account.
  3. Add your child's account.
  4. Follow the prompts to enable the desired features.

Step 3: Configure Controls

From the Family Safety website, you can configure the following:

Screen Time Limits

Content Filters

Spending

Activity Reports

Step 4: Install the Family Safety App

  1. Make sure Windows is up to date (How to update Windows).
  2. Open the Microsoft Store on your PC.
  3. Search for Microsoft Family Safety and install it (How to install approved software).
  4. Sign in with your parent account.
  5. Manage settings from your phone using the mobile app.

On the Child’s Device

Check Current Settings on PC

  1. Press Win + I > Accounts > Family & other users.
  2. Select the child’s account.
  3. Review the current restrictions.

Allow or Block Apps

  1. Open the Microsoft Store.
  2. Click your profile > Family settings.
  3. Manage which apps are available.

Tips for Parents

  • Set reasonable limits and explain the rules.
  • Review activity reports weekly.
  • Keep communication open about online safety.
  • Use the mobile app to manage settings on the go.

Alternative: Built‑in Screen Time (Apps Only)

For simple time limits, use the built‑in Windows screen‑time feature:

  1. Open Settings > Accounts > Family & other users > Screen time.
  2. Turn on screen‑time controls and set limits for apps.

Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

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