Summary

This guide helps you troubleshoot and resolve: Troubleshooting network connectivity. Follow the steps below to fix the issue.

Common Causes

Troubleshooting Network Connectivity - Windows 11

Quick Checks

1. Is Wi-Fi/Ethernet connected? - Check taskbar icon

2. Is internet working? - Try loading a website

3. Restart your router - Unplug 30 seconds, replug

Detailed Troubleshooting

Step 1: Check Network Status

1. Click the network icon in taskbar

2. Check you have a connection

3. If showing "No internet," continue below

Step 2: Run Network Troubleshooter

1. Press Win + I > Network & internet

2. Click Advanced network settings

3. Click Network troubleshooter

4. Follow the prompts

Step 3: Check IP Address

1. Press Win + R, type cmd, press Enter

2. Type: ipconfig

3. Look for "IPv4 Address" - should be like 192.168.x.x

4. If it says 169.254.x.x, you have no IP (see below)

Step 4: Release and Renew IP

1. In Command Prompt, type: ipconfig /release

2. Then type: ipconfig /renew

3. Check if you have internet now

Step 5: Flush DNS

1. In Command Prompt, type: ipconfig /flushdns

2. Try loading websites again

Step 6: Check Network Adapter

1. Press Win + X > Device Manager

2. Expand Network adapters

3. Right-click your Wi-Fi or Ethernet adapter

4. Check if it has a warning icon

5. If so, update the driver

Step 7: Reset Network

1. Settings > Network & internet > Advanced network settings

2. Click Network reset

3. Follow the prompts

4. Restart PC

Common Issues

Connected but no internet:

• Restart router
• Flush DNS
• Try a different website

No Wi-Fi networks showing:

• Make sure Wi-Fi is turned on in Windows
• Check your router is on
• Restart your computer

"Limited connectivity" warning:

• Usually means router issue
• Restart router
• Contact ISP if persists

Can't connect to specific website:

• Try in different browser
• Clear browser cache
• Try using incognito/private mode

When to Call Your ISP

• Multiple devices have no internet
• Resetting router doesn't help
• You see error lights on modem
• Problem lasts more than a few hours

Still Having Issues?