Summary

This guide helps you troubleshoot and resolve: Teams not loading/crashing. Follow the steps below to fix the issue.

Common Causes

Microsoft Teams Not Loading or Crashing

Overview

If Microsoft Teams won't start, freezes, or crashes repeatedly, try these troubleshooting steps to get back up and running.

---

Quick Solutions

1. Restart Your Computer

This often resolves temporary issues:

1. Save any open work

2. Click Start → Power → Restart

3. After restart, try opening Teams again

2. Check Teams Status

Visit [status.office.com](https://status.office.com) to see if Microsoft has reported any service issues.

---

Fix Teams Not Loading

Clear Teams Cache

1. Close Teams completely (right-click icon → Quit)

2. Press Win + R to open Run

3. Type: %appdata%\Microsoft\Teams

4. Press Enter

5. Delete these folders:

• Application Cache
• Cache
• blob_storage
• databases
• GPUCache
• tmp

6. Reopen Teams

Reinstall Teams

1. Go to Settings → Apps → Installed apps

2. Find Microsoft Teams

3. Click Uninstall

4. Download fresh from [teams.microsoft.com](https://teams.microsoft.com)

5. Install and sign in

---

Fix Teams Crashing

Update Teams

1. Click your profile picture in Teams

2. Go to Check for updates

3. Install any available updates and restart

Run Teams in Safe Mode

1. Press Win + R

2. Type: ms-teams --safe-mode

3. Press Enter

4. If Teams works in safe mode, the issue is an extension or add-in

Disable Hardware Acceleration

1. Click your profile picture → Settings

2. Go to General

3. Turn off Turn on GPU hardware acceleration

4. Restart Teams

---

Fix Specific Issues

Blank Screen After Sign-In

• Clear browser cache if using Teams on the web
• Try a different browser (Edge recommended)

Audio/Video Not Working

• See our guide: "Teams meeting camera/microphone not working"

Can't Sign In

• Verify your password at office.com
• Check your internet connection
• Ensure 2FA is working

---

Still Having Problems?

Contact IT support with:

• Your computer type (Windows/Mac)
• Teams version (click profile → About → Version)
• Any error messages
• What you've already tried

Still Having Issues?