Summary

This guide helps you troubleshoot and resolve: Printer not printing / offline. Follow the steps below to fix the issue.

Common Causes

Printer Not Printing / Offline - Windows 11

Quick Fix Steps

1. Check physical connections - ensure power and USB/network cables are secure

2. Check printer display - look for error messages or paper jams

3. Run the Windows Troubleshooter - Settings > Troubleshooting > Other troubleshooters

4. Remove and re-add the printer

Detailed Instructions

Step 1: Basic Checks

• Make sure the printer is turned ON
• Check that paper is loaded properly
• Check ink or toner levels
• Look for any error lights or messages on the printer

Step 2: Check Printer Status in Windows

1. Press Win + I to open Settings

2. Go to Bluetooth & devices > Printers & scanners

3. Find your printer in the list

4. Check the status - it should say "Ready" not "Offline"

Step 3: If Printer Shows Offline

1. Click on the printer name

2. Click Open print queue

3. If it says "Printer is offline," click Printer in the menu bar

4. Uncheck "Use Printer Offline" (if available)

5. Also uncheck "Pause Print"

Step 4: Remove and Re-add Printer

1. Go to Settings > Bluetooth & devices > Printers & scanners

2. Click your printer

3. Click Remove device

4. Click Add device and follow the prompts to set it up again

Step 5: Run the Printer Troubleshooter

1. Go to Settings > System > Troubleshooting

2. Click Other troubleshooters

3. Find "Printer" and click Run

If It Still Doesn't Work

• Try a different USB port (if USB connection)
• Restart both your computer and printer
• Reinstall the printer drivers from the manufacturer's website
• Check Windows Update for driver updates

Still Having Issues?