Summary

This guide helps you troubleshoot and resolve: Password expired - how to reset. Follow the steps below to fix the issue.

Common Causes

Password Expired - How to Reset Your Microsoft 365 Password

Overview

If your password has expired, you'll need to reset it to regain access to your Microsoft 365 account. Follow these steps.

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Reset Your Password (Self-Service)

Option 1: During Sign-In

1. Try to sign into any Microsoft 365 app

2. When you see "Your password has expired," click Change it

3. Enter your current password

4. Enter a new password (must meet complexity requirements)

5. Confirm the new password

6. Click Submit

Option 2: Via Office.com

1. Go to [office.com](https://office.com)

2. Enter your email address

3. Click Forgot password

4. Follow the identity verification steps

5. Create a new password

6. Sign in with your new password

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Password Requirements

Your new password must:

• Be at least 8 characters
• Include uppercase and lowercase letters
• Include a number
• Include a special character (e.g., ! @ # $)
• Not match any of your previous 10 passwords

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If Self-Service Doesn't Work

Contact Your IT Admin

If you can't reset your password yourself:

1. Call IT Support: Have your employee ID ready

2. Visit IT Desk: In-person verification may be required

3. Submit Ticket: Create a support request with:

• Your email address
• Your name
• Your department
• Phone number for callback

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After Resetting Your Password

Update Your Devices

You'll need to sign in again on:

• Your computer (Windows login)
• Outlook desktop app
• Teams
• OneDrive
• Your phone's email apps

Update Password on Phone

1. Go to Settings → Accounts on your phone

2. Find your work email account

3. Tap Update password

4. Enter your new password

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Pro Tips

• Don't reuse passwords: Use a password manager
• Update saved passwords: Check your browser's saved passwords
• Set up 2FA: Add two-factor authentication for extra security

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Still Locked Out?

Contact IT support immediately with:

• Your email address
• Confirmation of your identity (employee ID, manager name)
• Any error messages you've received

Still Having Issues?