Keyboard or mouse not responding
Summary
This guide helps you troubleshoot and resolve: Keyboard or mouse not responding. Follow the steps below to fix the issue.
Common Causes
Keyboard or Mouse Not Responding - Windows 11
Quick Checks (Do These First)
For Keyboard:
- Check if Caps Lock is on
- Try a different USB port
- Press a few keys - any response at all?
For Mouse:
- Try a different USB port
- Is the mouse turned on (wireless)?
- Is there a surface issue? Try a mousepad
Detailed Solutions
Step 1: Check Connections
- Wired: Unplug and replug into a different USB port
- Wireless: Check batteries, try a different device in the same receiver
- Bluetooth: Make sure Bluetooth is on in Windows
Step 2: Try a Different Port
1. Unplug the device
2. Try a different USB port on your computer
3. Wait a moment and try again
Step 3: Check Device Manager
1. Press Win + X, click Device Manager
2. Expand Keyboards or Mice and other pointing devices
3. Look for yellow warning signs
4. Right-click the device > Update driver
5. If no updates, try uninstalling and restart PC
Step 4: Run Hardware Troubleshooter
1. Press Win + I > System > Troubleshooting
2. Click Other troubleshooters
3. Run "Hardware and Devices" troubleshooter
Step 5: Check for Windows Updates
Outdated drivers can cause issues:
1. Settings > Windows Update
2. Check for updates
3. Install any driver updates
Step 6: Restart the PC
Sometimes a restart fixes temporary issues:
1. Save your work
2. Press Ctrl + Alt + Delete
3. Click Power > Restart
4. Test your devices after restart
For Wireless Devices
Bluetooth Mice/Keyboards:
1. Settings > Bluetooth & devices
2. Make sure Bluetooth is ON
3. Remove the device and re-pair:
- Click the device > Remove device
- Click Add device and follow pairing steps
Wireless USB Receivers:
- Try plugging directly into the computer (not a hub)
- Try a different USB port on the front vs back
When to Get Help
- If device works on another computer
- If device shows lights but doesn't respond
- If you've tried all steps with no luck