How to add email to Outlook
Summary
This guide helps you troubleshoot and resolve: How to add email to Outlook. Follow the steps below to fix the issue.
Common Causes
How to Add Email to Microsoft Outlook
Overview
This guide walks you through adding your Microsoft 365 email account to Outlook desktop or Outlook on the web.
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Option 1: Outlook Desktop (Windows/Mac)
If Outlook is already open:
1. Click File in the top menu
2. Click Add Account
3. Enter your email address (e.g., your.name@company.com)
4. Click Connect
5. Enter your Microsoft 365 password
6. Click Sign in
7. If prompted for 2FA, complete the verification
8. Click Done
If Outlook is not set up yet:
1. Open Outlook from your Start menu/Applications
2. Select Add Account when the welcome screen appears
3. Follow the steps above
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Option 2: Outlook on the Web (Browser)
1. Go to [outlook.office.com](https://outlook.office.com)
2. Enter your email address
3. Click Next
4. Enter your password
5. Complete 2FA if prompted
6. You'll be taken to your inbox
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Troubleshooting
"Something went wrong" error
- Clear your browser cache and try again
- Try using an Incognito/Private browser window
- Ensure you're using a supported browser (Edge, Chrome, Firefox, Safari)
Account not connecting
- Verify your password is correct by logging into office.com
- Check your internet connection
- Contact IT support if your account has been disabled
Multiple accounts needed
- Click the gear icon (⚙️) in Outlook
- Go to View all Outlook settings
- Select Mail > Accounts > Connected accounts
- Add additional accounts as needed
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Need More Help?
Contact your IT support team with:
- The exact error message you're seeing
- Your email address
- What you've already tried