Applications freezing or crashing
Summary
This guide helps you troubleshoot and resolve: Applications freezing or crashing. Follow the steps below to fix the issue.
Common Causes
Applications Freezing or Crashing - Windows 11
Quick Fixes to Try First
1. Wait - sometimes apps just need a moment
2. Try again - close and reopen the app
3. Restart your computer - clears temporary issues
Detailed Solutions
If an App is Frozen
Method 1: Close via Task Manager
1. Press Ctrl + Shift + Esc to open Task Manager
2. Find the frozen app in the list
3. Right-click it > End task
4. Try opening the app again
Method 2: Close via Alt + F4
1. Click on the frozen app window
2. Hold Alt and press F4
3. Try reopening the app
If an App Keeps Crashing
Step 1: Update the App
1. Open Microsoft Store > Library
2. Check for updates
3. Or check the app's website for newer version
Step 2: Repair the App
1. Press Win + I > Apps > Installed apps
2. Find the problem app
3. Click the three dots > Advanced options
4. Click Repair (try this first)
5. If still not fixed, click Reset
Step 3: Reinstall the App
1. Press Win + I > Apps > Installed apps
2. Find the app
3. Click the three dots > Uninstall
4. Reinstall from Microsoft Store or download from website
Check for Windows Updates
1. Settings > Windows Update
2. Check for updates
3. Install any updates
Check for Malware
1. Press Win + I > Privacy & security
2. Click Windows Security > Virus & threat protection
3. Run a Full Scan
If Multiple Apps Are Crashing
- Restart your PC - this often fixes multiple app issues
- Check for Windows updates
- Check disk space - low disk space causes crashes (see article 3)
For Specific Apps (Microsoft Office, etc.)
- Use the built-in repair: Settings > Apps > Installed apps > [App] > Modify
- Or use Control Panel > Programs > Repair
When to Get Help
- If only one app is affected and reinstallation doesn't help
- If your whole computer crashes
- If you get error messages - write them down